Can I return my item for a refund or exchange?
If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund as long as it is unused.Any merchandise returned must be received back in its original condition
How long after purchase can I make a return?
Returned items must be received within 30-days of receipt for UK orders.
How to make a return:
The return address is:Continental Shooting Supplies, Blackstone Farm, Dalry, Ayrshire, KA24 5HN.
How long does a refund take? We aim to process all returns within 24 hours of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed back to the card used to make the purchase.
Can I get my shipping fees back?
We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I returned an item and it was incorrectly refunded or replaced.
We're really sorry if we've made a mistake with your exchange/refund. Please send us a message or call us on 01294 833297, we can fix this for you right away.
I have received a faulty item.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message or call us on 01294 833297 so we can organise for another one to be sent to you!
I have received an incorrect item in my order.
We're really sorry if we've made a mistake with your order. Please send us a message or call us on 01294 833297 so we can fix this for you right away.
Do I have to pay for return postage?
Unfortunately we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please allow up to 10 working days for your goods to be returned to us. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.